Privacy Policy

1. Information We Collect

We may collect the following types of information:

A. Personal Information

• Name
• Phone number
• Email address
• Age or gender, where provided
• Appointment and booking details
• Enquiry and consultation information

B. Health & Medical Information

When you voluntarily provide information for consultations, appointments, or medical assessments, we may collect:

• Symptoms and health concerns
• Medical history
• Current medications, where relevant
• Treatment preferences
• Relevant urological and dental health information

C. Technical Data

When you visit our website, we may collect certain technical information, including:

• IP address
• Browser and device information
• Pages visited and website usage data
• Cookies and related tracking information

2. How We Use Your Information

We may use your information to:

• Schedule, confirm, and manage appointments.
• Provide and coordinate medical, urological, and dental services.
• Respond to enquiries and communicate with you regarding treatments, appointments, and follow-ups.
• Maintain medical records and support continuity of care.
• Improve our healthcare services and website experience.
• Comply with applicable legal, regulatory, and professional obligations.

We do not sell your personal or health information to third parties.

3. Medical Data Confidentiality

Personal and medical information shared with Gadam Urology Centre & Dental Clinic is handled confidentially and in accordance with applicable Indian laws and professional confidentiality obligations.

Access to medical information is restricted to authorised healthcare professionals and personnel who require it for patient care, administrative functions, or other legitimate purposes, subject to applicable law.

4. Data Sharing

We may share your information, where necessary and lawful, with:

• Doctors and authorised healthcare professionals involved in your care.
• Healthcare service providers and laboratories, where relevant to your treatment.
• Technology, website hosting, and IT service providers supporting our operations.
• Payment or communication service providers, where applicable.
• Legal, regulatory, or government authorities when required by law.

Any sharing of personal or medical information will be subject to applicable legal requirements and appropriate safeguards.

We do not share personal or health information for unauthorised marketing or commercial resale.

5. Data Security

We take reasonable measures to protect personal and medical information against unauthorised access, disclosure, alteration, misuse, or loss.

These measures may include access restrictions, secure data storage, appropriate technical safeguards, and other reasonable security practices.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

6. Cookies & Tracking

Our website may use cookies and analytics tools to:

• Improve website performance and functionality.
• Understand visitor behaviour and website usage.
• Enhance the user experience.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

7. Your Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Withdraw consent where processing is based on consent.
• Request erasure of personal information, where legally permissible.
• Raise concerns or grievances regarding the handling of your information.

Requests may be subject to identity verification, legal obligations, medical record retention requirements, and other applicable restrictions.

You may contact us using the details provided in the Contact Us section to exercise your rights.

8. Data Retention

We retain personal and medical information for as long as reasonably necessary for:

• Providing healthcare services and maintaining continuity of care.
• Maintaining medical records in accordance with applicable laws.
• Meeting legal, regulatory, and professional obligations.
• Resolving disputes and addressing legitimate operational requirements.

When information is no longer required, it will be handled or disposed of in accordance with applicable laws and reasonable data management practices.

9. Third-Party Services

Our website may contain links to third-party websites, platforms, or services. These third parties may collect and process information in accordance with their own privacy policies.

Gadam Urology Centre & Dental Clinic is not responsible for the privacy practices of independent third-party websites. We encourage you to review their privacy policies before sharing personal information with them.

10. Children's Privacy

We recognise the importance of protecting children's personal information. Where personal or medical information relating to a child is collected, we will handle it in accordance with applicable laws, including any requirements relating to parental or guardian consent.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable legal requirements.

Any revised version will be published on our website with the updated effective or revision date, where applicable. We encourage you to review this page periodically.

12. Contact Us

For questions, requests, or concerns relating to this Privacy Policy or the handling of your personal information, please contact: